AutoBook

Refund Policy

Last Updated: June 25, 2026

At AutoBook ("we", "our", or "us"), we are committed to providing high-quality automotive manuals, digital products, and AI-powered learning services.

Because our products are digital and access is provided immediately after purchase, our refund policy is designed to protect both our customers and our digital content.

By purchasing from ebook.autoexplain.com, you agree to the terms described below.

1. Digital Product Refund Policy

All products sold on AutoBook are digital products, including:

  • Automotive manuals

  • Diagnostic guides

  • Programming tutorials

  • Technical ebooks

  • Digital learning materials

Due to the nature of digital products, all sales are generally considered final after:

  • Payment has been successfully completed

  • Product access has been provided

  • Download or viewing access has been activated

Once digital content has been accessed, refunds may not be available.

2. Eligible Refund Cases

Refund requests may be considered under the following situations:

Duplicate Payment

If you accidentally complete multiple payments for the same order, we may process a refund for the duplicate transaction.

Incorrect Product Delivery

A refund or replacement may be considered if:

  • You received a different product from your purchase

  • The delivered product is incomplete or corrupted

  • There is a verified technical issue preventing access

Technical Access Issues

If you are unable to access your purchased product due to a platform error, our support team will first attempt to resolve the issue.

If the issue cannot be fixed within a reasonable timeframe, a refund request may be reviewed.

3. Non-Refundable Cases

Refunds are generally not provided for:

  • Change of mind after purchase

  • Accidental purchase without contacting support before accessing the product

  • Lack of technical experience with the material

  • Difficulty understanding automotive concepts

  • Compatibility issues caused by incorrect vehicle information or user setup

  • Purchased products that have already been accessed or downloaded

Customers are encouraged to review product descriptions, supported vehicle information, and requirements before purchasing.

4. AI Assistant & AI Credit Refund Policy

AutoBook provides AI Assistant access through an AI Credit system.

AI Credits:

  • Are digital usage credits

  • Have no cash value

  • Cannot be exchanged for money

  • Cannot be transferred between accounts

Refunds for AI Credits are generally not available after:

  • Credits have been added to your account

  • Credits have been used

  • AI Assistant services have been accessed

If a technical error affects your AI Credit balance or usage, please contact support for review.

5. Subscription or Recurring Services

If AutoBook introduces subscription-based services in the future, cancellation and refund terms will be provided separately.

6. Refund Request Process

To request a refund, please contact our support team with:

  • Order number

  • Email address used for purchase

  • Product name

  • Reason for refund request

  • Supporting information (if applicable)

Contact:

Whatsapp Us: +1(936)2896695 (Recommend for support quickly)

Email: [email protected]

Our team will review each request individually.

7. Refund Review Time

Refund requests are usually reviewed within:

3–7 business days

If approved, refunds will be processed through the original payment method.

Processing time may vary depending on your payment provider or bank.

8. Chargebacks

Before initiating a payment dispute or chargeback, customers are encouraged to contact AutoBook support first.

Unauthorized chargebacks may result in:

  • Account restrictions

  • Suspension of access to purchased services

  • Review of future purchase eligibility

9. Product Information Responsibility

AutoBook provides detailed product descriptions to help customers make informed decisions.

Customers are responsible for reviewing:

  • Product details

  • Supported vehicle brands/models

  • Software requirements

  • Technical scope

before completing a purchase.

10. Policy Updates

AutoBook may update this Refund Policy from time to time.

The latest version will always be available on this page with the updated date.

Contact Us

If you have any questions about this Refund Policy, please contact:

AutoBook

Thank you for choosing AutoBook.
We appreciate your trust and are committed to providing valuable automotive knowledge and AI-powered support.